1. Order Inquiry

       Log in to your member center and click “My Orders” to check your order status, or click the tracking number in the order email to follow the delivery.

2. Payment Methods

       We accept:

   · Credit Cards: Visa, MasterCard, JCB, UnionPay, American Express

   · PayMe or FPS (Hong Kong only): Send the payment proof along with your order number to WhatsApp 68005857 within 24 hours of placing your order. Orders not confirmed within this period will be automatically canceled.

3. Shipping & Fees

       In-stock items will be shipped within 1-2 business days after ordering. Shipping costs are automatically calculated by the system at checkout.

4. Customs Duties

       Pre-payment of duties and taxes may be required in some regions. Please check the local tax regulations in advance. The details as below.

5. Modifying an Order

       After placing your order, please contact customer service as soon as possible with your order number. Once an order has been shipped, it cannot be modified. You will need to return it after receiving it and place a new order.

6. Return Policy

       Returns or exchanges for unused, full-priced items with the security seal intact are accepted within 7 days of receipt. Sale items and personalized products are non-refundable. Please email your order number and photos of the item(s) to order@macoele.com, and we will assist you.

7. International Shipping

       We offer worldwide shipping. Shipping costs are calculated automatically at checkout based on the package weight and destination.

8. Sizing Advice

       Please refer to the size chart and fit notes on the product page. For further assistance, you can DM us on Instagram or contact customer service with your height and weight for personalized recommendations.

9. Account Issues

       Click “Forgot Password” on the login page and enter your registered email address to receive a reset link. If you don’t see the email, please check your spam folder.